iFixediT!Get the app

How it works

One conversation. Help in the order you need it.

Start with Fixie and step up only when you need to. Your chat comes along at every step, so you never explain the problem twice.

The help ladder

  1. Step 1. Chat or voice

    Ask Fixie first

    Tell Fixie what is going on in plain words, the way you would tell a friend. "The printer says offline but the light is on" is enough. Our AI assistant answers in seconds, day or night. Type it out, or just say it.

    • Chat or voice
    • Day or night
    • The free Community plan includes 10 AI chats a month
  2. Step 2. Chat, call or video

    Bring in a person

    When you want a person, a support agent joins with your Fixie chat already in hand, so you do not start over. Talk by chat, call or video, and the agent can see your screen on a call.

    • Your Fixie chat comes along
    • A new case with an agent uses 1 credit
    • Paid plans include priority live sessions
  3. Step 3. On-site visits, coming soon

    Get hands on it

    For hardware that needs hands, an on-site technician will come to you. Visits are coming soon to your area. They open once enough people near you sign up. Remote support is available now.

    • Planned prices by the level of the job: $99, $149 or $199
    • The price will be shown before you pay
    • Business plans include 2 or 4 visits a year once visits open
  4. Paid plans. Off until you turn it on

    Small fixes with Autopilot

    On a computer your plan covers, you can turn on Autopilot. Fixie then fixes small, safe things on its own. It tells you 15 minutes before each fix, with Run now and Cancel, and tells you when it is done. Anything involving files, accounts or security settings always goes to a person.

    • You turn it on one computer at a time
    • 15 minutes notice before each fix, with Run now and Cancel
    • Fixes run on Windows computers today. On a Mac, Fixie walks you through the steps.
    • Files, accounts and security settings go to a person

Your chat comes along.

Every step starts from your chat. What you told Fixie, what you tried and what the error said all go to the next person, so whoever picks it up already knows the story.

Chat, calls and email all go through iFixediT. The person helping you does not see your personal phone number or email.

See plans

Questions

What kinds of problems can Fixie help with?

Everyday problems with computers, phones, printers, wifi, email, accounts and apps. When a problem is beyond what Fixie can fix, the same chat moves on to a person instead of leaving you at a dead end.

Do I have to explain the problem again when a person joins?

No. The agent or technician sees your Fixie chat, so they start from what you already tried.

Where is on-site help available?

AI support and remote support agents are available anywhere in the US now. On-site technician visits: coming soon to your area. They open once enough people near you sign up. Remote support is available now.

What does it cost?

There is a free Community plan, paid plans for one person or a team, and, once they open, on-site visits from $99. The price of a visit will be shown before you pay. See Plans for the details.

Ask Fixie. Get help.

Free to start. No credit card.

Get the app

The iPhone and Android apps are coming. For now, Get the app opens the web app.