The journey of one ticket
Most support makes you start over at every level. iFixediT carries one TicketID from the first AI reply to the technician at your door.
Describe it once, in plain words
No dropdown menus, no error-code archaeology. Tell Fixie what's happening the way you'd tell a friend: "the printer says offline but it's on" is a perfectly good ticket. Fixie diagnoses and fixes common software, network, device, and account issues in seconds, 24/7, and there's a free tier so you can try it on your next real problem.
A human joins the same ticket
When a problem needs judgment, a live expert joins by chat or session. Everything Fixie learned, what it tried, what the error actually said, comes with the ticket, so the conversation starts at the hard part instead of "have you tried turning it off and on." Paid plans include pooled priority sessions; the standard queue is free on every plan.
Hands at your door when hardware needs them
Some problems are physical. A certified technician is dispatched from the same ticket with the full history in hand, so they show up knowing the machine, the symptoms, and what's already been ruled out. You see the price before you confirm, every time.
What happens to your ticket
You describe the problem
Plain words, no forms. A TicketID is minted the moment you hit send.
Fixie AI gets to work
Diagnosis and resolution in seconds for most everyday issues.
A live expert joins if needed
Same ticket, everything Fixie learned already in front of them.
A technician is dispatched if hands are needed
Full ticket history travels with them to your door.
The ticket closes when it's actually fixed
One record, start to finish. No loose ends, no "call this other number."
Built for people without an IT department
Solo founders and freelancers
Your laptop is your business. Get expert help without paying for an IT department you don't have.
Small businesses
POS down on a Saturday, printer wars, wifi dead zones: handled without an MSP contract you barely use.
Remote teams
Every teammate gets the same support wherever they work, and your tickets live in one dashboard.
How it works FAQ
What kinds of problems can Fixie fix?+
Common software, network, device, and account issues: things like email and login trouble, printer and wifi problems, slow machines, app errors, and settings gone wrong. When a problem is beyond that, Fixie escalates it inside the same ticket instead of leaving you at a dead end.
How fast do I get a live expert?+
Priority sessions on paid plans put you at the front of the line, typically within minutes. The standard queue is free on every plan and wait times stay short because Fixie resolves most issues before they ever need a human.
Where is on-site dispatch available?+
On-site technician dispatch is launching first in New York City and the Tri-State area, expanding to more metros as we grow. AI support and remote live experts are available everywhere in the US from day one.
What does it cost?+
There's a free Community tier, paid plans for individuals and teams, and pay-per-visit on-site dispatch from $99. See the pricing page for the full breakdown.