Simple plans, one ticket to done
Start free. Upgrade when you are ready. Cancel anytime. Annual billing: 2 months free.
Community
AI support only
- 10 AI chats per month
- Community help forum
- No credit card required
- Pay-per-visit on-site dispatch
Solo & Remote
per month · 1 seat
- 40 AI chats per month
- 1 priority live session included
- Unlimited standard live queue
- Pay-per-visit on-site dispatch
Business
per month · 3 seats
- 80 AI chats per month
- 3 priority live sessions/account (pooled)
- 2 on-site visits per year
- Team ticket dashboard
Business Pro
per month · 5 seats
- 150 AI chats per month
- 4 priority live sessions/account (pooled)
- 4 on-site visits per year
- Dedicated account support
Enterprise
per month · custom seats
- Custom seat count
- Dedicated success manager
- SLA-backed response times
- Contact us to scope your plan
How plans work
What counts as an AI chat
One AI chat is one problem, start to finish, from your first message to Fixie until it's resolved or handed off. Follow-up questions on the same issue don't count twice.
How priority sessions pool
Paid plans include priority live sessions that pool across every seat on the account, so a team of 3 shares one pool instead of splitting it person by person. The standard live queue stays free and unlimited either way.
How on-site dispatch is billed
On-site visits are billed per visit, starting at $99, with the price shown before you confirm. Business and Business Pro plans include a set number of visits per year; anything beyond that is billed the same way.
Pricing FAQ
How does billing and cancellation work?+
Every paid plan is billed monthly and you can cancel anytime, no notice period. Prefer to pay yearly? annual billing: 2 months free.
What happens when I use all my AI chats for the month?+
You can buy more chats or upgrade to a higher plan. Either way, the standard live-expert queue stays free, so you're never locked out of help.
Do unused priority sessions or on-site visits roll over?+
No. Priority session and on-site visit pools reset at the start of each billing period, so plan for what you'll actually use rather than banking it.
Can I change plans later?+
Yes. Upgrade or downgrade whenever you want and we prorate the difference, so you only pay for what you used on each plan.
Is there a contract?+
No. Every plan, including Business and Business Pro, is month to month with no long-term commitment. That's the whole point versus a traditional MSP contract.
Do you serve my area?+
AI support and remote live experts are available anywhere in the US, 24/7. On-site dispatch is starting in NYC now and expanding to more metro areas soon.