Legal
Terms of Service
Last updated: October 22, 2026
1. Acceptance of Terms
2. Description of Services
3. User Accounts
4. User Roles
5. Subscription Plans and Payments
6. Acceptable Use
7. Intellectual Property
8. Limitation of Liability
9. Governing Law
10. Protected computer
These terms apply to Protected computer, in addition to the rest of these Terms of Service. Protected computer is included in every paid plan. You turn it on one computer at a time, and the price and terms of anything beyond your plan are shown to you in full before any charge.
(a) Who provides it. Protected computer is provided by iFixediT, Inc. We use service providers to deliver it: a device management software provider, an endpoint security software provider, and J FixediT LLC (a managed IT provider that staffs and operates the service for us). The software providers are named in the consent shown for each computer. You contract only with iFixediT, Inc.
(b) What you get. For each computer your plan covers that you enroll: installation of the management agent and the security software, monitoring of the computer's health, update status and disk space, review of security alerts during support hours, Fixie diagnosis, fixes from an approved catalogue that run after you (or the trusted IT contact you named) tap Allow, Autopilot, unattended help windows, and a monthly summary. Autopilot is off until you turn it on for a computer. When it is on, Fixie can fix small, safe things on its own: it tells you 15 minutes before each fix so you can cancel it or run it now, and it tells you when it is done. Anything involving files, accounts or security settings always goes to a person. The iFixediT desktop app for Mac (Apple silicon) is available at ifixedit.io/download. The Windows desktop app is not available yet.
(c) We monitor and respond. We do not guarantee. We watch alerts and respond during our published support hours. We do not monitor around the clock, and we do not promise a response time. No security product stops every threat. We do not guarantee that your computer will not be infected, attacked, damaged or lose data, or that every threat will be found or fixed.
(d) Not a backup. We do not back up or recover your data. Keep your own backups.
(e) Computers covered. Community covers no computers. Solo & Remote covers 1, Business covers 3 and Business Pro covers 5. Windows and Mac computers that you own or are allowed to manage. Phones, tablets and other devices are not covered. You confirm that you have the right to enroll each computer. If you use it for a business, you confirm that you have the authority to do so. You opt in one computer at a time.
(f) Your part. Keep the computer connected and powered on at times, accept the installation, do not remove the software, and tell us if you sell or give away the computer. If the software is removed or stops, protection ends for that computer.
(g) Consent and data. What the software can see and who receives it is set out in the consent shown for each computer and in the Privacy Policy. You can turn Protected computer off for a computer at any time.
(h) Price and billing. The computers your plan covers are part of the plan price. Each extra computer beyond your plan is $24.99 per month, plus tax where it applies, added on the website and not in the Apple App Store or Google Play. It is charged to your payment method at the start of each month.
(i) Automatic renewal. Your plan, and any extra computers, renew automatically each month, or each year if you chose the annual plan price, at the then-current price until you cancel. We will tell you about a price change at least 30 days before it applies. For annual subscriptions we send a reminder 15 to 30 days before renewal that states the renewal date, the price and how to cancel.
(j) Canceling. Cancel in the app or on the web, under Billing. You keep Protected computer for each computer until the end of the period you paid for. Then it stops and we remove the software. If you bought through the Apple App Store or Google Play, cancel there, and Apple or Google handles refunds.
(k) Limitation of liability. To the fullest extent the law allows, iFixediT and its service providers are not liable for indirect, incidental or consequential losses, lost data, lost profits or business interruption. Our total liability for any claim about Protected computer is limited to the fees you paid for the affected computer in the 12 months before the claim. Nothing here limits liability that cannot be limited by law, and New York consumers keep their rights under New York law.
(l) Changes and ending. We may change or end Protected computer with at least 30 days' notice. If we end it, we refund prepaid fees for the unused period. We may suspend it if a computer is used to harm others.
(m) Third-party terms. The management and security software is also subject to its providers' end-user terms, which the consent for each computer links to.