Desktop app
iFixediT for your computer
Your computers, Fixie and the help guides in one window, next to the work you are doing. Free to download. Sign in with your iFixediT account.
Download
Mac
Version 1.0.0
Apple silicon Macs (M1 and later) with macOS 12 or later. Intel Macs are not supported yet.
Signed and notarized by Apple, so your Mac opens it without a warning.
Windows
Coming soon
64-bit Windows 10 (version 1809) or later, and Windows 11.
We open the Windows download only after the installer is signed, so Windows does not warn you about it.
How to install
Three steps on each computer.
On a Mac
1. Download
Pick the installer (.pkg) or the disk image (.dmg). Both hold the same app.
2. Open it
For the installer, double-click it and follow the steps. For the disk image, drag iFixediT onto Applications. Your Mac asks for an administrator password once.
3. Sign in
Open iFixediT from Applications and sign in with your iFixediT account. Your computers appear under Computers.
On Windows
1. Download
Download the installer (.exe) when it is ready.
2. Run it
Double-click it and follow the steps. Windows asks for an administrator's permission once.
3. Sign in
Open iFixediT from the Start menu and sign in with your iFixediT account.
Check your download
A checksum is a fingerprint of the file. If yours matches the one below, the file is exactly the one we published.
Mac
Installer (.pkg) SHA-256
c7f56df7dcf5d95c23304a80c234c8c46b6372866ffee42508b7a3418bd7529f
iFixediT-1.0.0-arm64.pkg
Disk image (.dmg) SHA-256
259de949239aa4e4041bbf75b82a22af673f5448c04b5dcab42b58ce968c0006
iFixediT-1.0.0-arm64.dmg
In Terminal, run shasum -a 256 ~/Downloads/iFixediT-1.0.0-arm64.pkg and compare.
Windows
Shown here with the download.
What the app does
The same account and the same tickets as the web app.
- Your computers, with a verdict and a square for each one
- Chat with Fixie, and ask a person from the chat
- Voice calls with Fixie and with agents (Mac for now)
- Help guides you can follow step by step
- Activity: what Fixie did and what it asked you to allow
- Your account, your trusted IT contact and your Autopilot setting
Installed for you on protected computers: coming soon
We plan to install the app for you when a computer is set up for Protected computer, so you only sign in. For now, download it from this page.
Plans are managed on the web
The desktop app does not sell anything. To choose or change a plan, go to app.ifixedit.io.
Which iFixediT should I use?
The phone app, the web app and the desktop app share one account and the same tickets. They do not all do the same things yet. Here is what each one does today.
| Feature | Phone appiPhone and Android. Coming soon. | Web appapp.ifixedit.io | Desktop appMac now, on Apple silicon. Windows coming soon. |
|---|---|---|---|
| Getting help | |||
| Chat with Fixie | Yes | Yes | Yes |
| Voice calls with Fixie and with agents | Yes | YesIn your browser, with your microphone. | YesMac only for now. Windows comes later. |
| Ask a person from the chat | Yes | Yes | Yes |
| Book a technician to visit | Coming soon | Coming soon | Coming soon |
| Tools for agents, technicians and admins | YesTechnicians share their live location from here only. | Yes | Yes |
| Your computers | |||
| Your computers and security | YesFor computers set up with Protected computer. | Yes | Yes |
| Autopilot settings for each computer | Yes | Yes | Yes |
| Run now and Cancel on an Autopilot notice | Coming soonComes with the phone app. | Yes | Coming soonComes with the next Mac update. |
| Allow a fix | YesFor protected computers. | Yes | Yes |
| Add extra computers | Not availableUse the web app. | YesEach extra computer is a monthly add-on. | Not availableUse the web app. |
| Alerts and sharing | |||
| Push notifications | YesAlerts reach you when the app is closed. | Coming soonBrowser alerts are not on yet. | Not availableThe bell shows what is new. |
| The bell inside the app | Yes | Yes | Yes |
| Share your screen with an agent | YesThe agent sees your screen. View only. | YesOn a computer browser, not a phone browser. View only. | Not availableUse the web app to share your screen. |
| Your account | |||
| Plans and billing | YesThrough the App Store or Google Play. | YesOn the website. | Not availableManage your plan at app.ifixedit.io. |
| Sign in with Google | Yes | Yes | Coming soonComes with the next Mac update. |
| Sign in with Apple | YesiPhone only. | Not available | Not available |
| Password autofill | YesYour phone's password manager fills it in. | YesYour browser's password manager fills it in. | Not availablePaste from your password manager. |
| Across your devices | |||
| Phone and computer link | Coming soonComes with the phone app. | YesWorks only while the tab is open. | Coming soonComes with the next Mac update. |
| Keeps working in the background | YesA call carries on when you switch apps. | Not availableOnly while the tab is open. | Not availableOnly while the app is open. |
| Works without internet | Not available | Not available | Not available |
Getting help
Chat with Fixie
- Phone app
- Yes
- Web app
- Yes
- Desktop app
- Yes
Voice calls with Fixie and with agents
- Phone app
- Yes
- Web app
- YesIn your browser, with your microphone.
- Desktop app
- YesMac only for now. Windows comes later.
Ask a person from the chat
- Phone app
- Yes
- Web app
- Yes
- Desktop app
- Yes
Book a technician to visit
- Phone app
- Coming soon
- Web app
- Coming soon
- Desktop app
- Coming soon
Tools for agents, technicians and admins
- Phone app
- YesTechnicians share their live location from here only.
- Web app
- Yes
- Desktop app
- Yes
Your computers
Your computers and security
- Phone app
- YesFor computers set up with Protected computer.
- Web app
- Yes
- Desktop app
- Yes
Autopilot settings for each computer
- Phone app
- Yes
- Web app
- Yes
- Desktop app
- Yes
Run now and Cancel on an Autopilot notice
- Phone app
- Coming soonComes with the phone app.
- Web app
- Yes
- Desktop app
- Coming soonComes with the next Mac update.
Allow a fix
- Phone app
- YesFor protected computers.
- Web app
- Yes
- Desktop app
- Yes
Add extra computers
- Phone app
- Not availableUse the web app.
- Web app
- YesEach extra computer is a monthly add-on.
- Desktop app
- Not availableUse the web app.
Alerts and sharing
Push notifications
- Phone app
- YesAlerts reach you when the app is closed.
- Web app
- Coming soonBrowser alerts are not on yet.
- Desktop app
- Not availableThe bell shows what is new.
The bell inside the app
- Phone app
- Yes
- Web app
- Yes
- Desktop app
- Yes
Share your screen with an agent
- Phone app
- YesThe agent sees your screen. View only.
- Web app
- YesOn a computer browser, not a phone browser. View only.
- Desktop app
- Not availableUse the web app to share your screen.
Your account
Plans and billing
- Phone app
- YesThrough the App Store or Google Play.
- Web app
- YesOn the website.
- Desktop app
- Not availableManage your plan at app.ifixedit.io.
Sign in with Google
- Phone app
- Yes
- Web app
- Yes
- Desktop app
- Coming soonComes with the next Mac update.
Sign in with Apple
- Phone app
- YesiPhone only.
- Web app
- Not available
- Desktop app
- Not available
Password autofill
- Phone app
- YesYour phone's password manager fills it in.
- Web app
- YesYour browser's password manager fills it in.
- Desktop app
- Not availablePaste from your password manager.
Across your devices
Phone and computer link
- Phone app
- Coming soonComes with the phone app.
- Web app
- YesWorks only while the tab is open.
- Desktop app
- Coming soonComes with the next Mac update.
Keeps working in the background
- Phone app
- YesA call carries on when you switch apps.
- Web app
- Not availableOnly while the tab is open.
- Desktop app
- Not availableOnly while the app is open.
Works without internet
- Phone app
- Not available
- Web app
- Not available
- Desktop app
- Not available
The desktop app runs on Apple silicon Macs (M1 and later). Windows is coming soon. The phone app is coming soon. Anything marked Coming soon is not live yet. Protected computer is included in paid plans, and you add each computer in the web app.
Questions
Which computers does the app run on?
The Mac app runs on Apple silicon Macs (M1 and later) with macOS 12 or later. Intel Macs are not supported yet. The Windows app is coming soon and will run on 64-bit Windows 10 (version 1809) and Windows 11.
How do I know my Mac has an Apple silicon chip?
Choose the Apple menu, then About This Mac. If it says Chip with a name that starts with Apple M, you are set. If it says Processor with an Intel name, this app does not run on that Mac yet.
Does the app have administrator rights on my computer?
No. Installing it needs an administrator once. After that it runs as you, with no extra rights. Fixes are never run from the app. They run from our service, and only after you tap Allow or Autopilot is on.
Can I buy or change my plan in the app?
No. Plans are managed on the web at app.ifixedit.io. The desktop app sells nothing.
Is it installed for me on a protected computer?
Not yet. For now you download it yourself from this page and sign in. Installing it for you when a computer is set up for Protected computer is coming soon.
Can I talk to Fixie or an agent by voice in the desktop app?
On the Mac app, yes. Voice calls with Fixie and with agents work there. The Windows app will not have calls at first. Technician visits are coming soon on every app.
Is there a desktop app for staff?
Yes. Agents, technicians and admins sign in to the same desktop app and get the same screens as in the web app. Applying to become an agent or a technician is done in the web app.
Which one should I use?
Use the web app to share your screen, add extra computers and manage your plan. Use the desktop app to keep your computers, Fixie and help guides in a window beside your work. The phone app is coming soon, for Fixie on the go and alerts. The table above shows every difference.