Included in paid plans
Protected computer
Security running on your computer, and people who check on it.
Want help setting it up?What you get and what it costs
Protected computer
Included in paid plans
Community covers no computers. Solo & Remote covers 1, Business covers 3 and Business Pro covers 5. Included in every paid plan. You turn it on one computer at a time.
- Device monitoring and management: your computer's health, updates and disk space are watched for you.
- Security software with health checks. If it stops, we find out.
- Fixie diagnosis and approved fixes. Fixes run on Windows computers today. On a Mac, Fixie walks you through the steps.
- Autopilot: off until you turn it on. Then Fixie fixes small, safe things on its own, tells you 15 minutes before each fix with Run now and Cancel, and tells you when it is done. Anything involving files, accounts or security settings always goes to a person.
- Unattended help windows.
- The desktop app is available for Mac. Windows is coming soon.
- Windows and Mac computers only.
What we don't promise
We watch and respond during support hours. We can't promise a computer will never be attacked, and this is not a backup.
More than your plan covers
Need more computers than your plan covers? Extra computers are $24.99 per computer per month. They are added on ifixedit.io, not in the App Store or Google Play.
How it works
1. Install on a computer you choose
You pick the computer and say yes to it, one computer at a time. We show you what is installed and what it can see before anything happens.
2. We monitor and respond during support hours
Alerts from the computer are reviewed by our team during support hours. When something looks wrong, we open a ticket.
3. Fixes need your yes, until you set Autopilot
A fix runs on your computer after you, or the trusted IT contact you named, tap Allow on that ticket. Autopilot is off until you turn it on for a computer. When it is on, Fixie can fix small, safe things on its own, and it tells you 15 minutes before each fix so you can cancel it or run it now. Anything involving files, accounts or security settings always goes to a person.
What it does not do
We would rather say this plainly before you sign up.
No guarantee
No security product stops every threat. We can't promise a computer will never be attacked, infected or lose data.
Not a backup
We do not back up or recover your files. Keep your own backups.
Support hours, not around the clock
We watch and respond during support hours. A computer can be attacked at night, and we would see the alert in the morning.
Windows and Mac only
Phones, tablets, printers and network gear are not covered.
No cleanup beyond approved fixes
After an infection we do only the approved fixes you allow. Extra help uses your plan's sessions.
Questions
What is Protected computer?
Security running on your computer, and people who check on it. It puts security software on a computer you choose and has our team review its alerts. It is included in every paid plan.
What does it cost?
Nothing extra. It is included in every paid plan: Solo & Remote covers 1 computer, Business covers 3 computers, Business Pro covers 5 computers. The Community plan covers none. Need more computers than your plan covers? Extra computers are $24.99 per computer per month. They are added on ifixedit.io, not in the App Store or Google Play.
What does covered mean?
A covered computer gets device monitoring and management, security software with health checks, Fixie diagnosis and approved fixes, Autopilot, unattended help windows and the desktop app. The desktop app is available for Mac. Windows is coming soon. Windows and Mac computers only. Fixes run on Windows computers today. On a Mac, Fixie walks you through the steps.
What is Autopilot?
Autopilot: off until you turn it on. Then Fixie fixes small, safe things on its own, tells you 15 minutes before each fix with Run now and Cancel, and tells you when it is done. Anything involving files, accounts or security settings always goes to a person.
What about the desktop app?
The desktop app is available for Mac. Windows is coming soon. It is free to download at ifixedit.io/download.
Can I cover more computers than my plan includes?
Yes. Need more computers than your plan covers? Extra computers are $24.99 per computer per month. They are added on ifixedit.io, not in the App Store or Google Play.
Which computers can I protect?
Windows and Mac computers that you own or are allowed to manage. Phones, tablets, printers and network gear are not covered.
Is it on for all my computers?
No. You opt in one computer at a time and agree to it for that computer before anything is installed.
What can the software see?
The security software sees the programs running on the computer, the files it scans and the network connections it makes. We also see the computer's health, updates and disk space. This is reported to the security software provider and to iFixediT. We do not read your documents or email. The privacy policy lists the providers and the details.
Will you change things on my computer without asking?
No. A person's fixes run only after you, or the trusted IT contact you named, tap Allow on that ticket. Autopilot is off until you turn it on. When it is on, Fixie tells you 15 minutes before each small, safe fix so you can cancel it or run it now, and tells you when it is done. Anything involving files, accounts or security settings always goes to a person. The security software itself may block or quarantine a file when it finds a threat.
Is this a backup?
No. We do not back up or recover your data. Keep your own backups.
When do you respond?
We watch alerts and respond during support hours. We do not monitor around the clock, and we do not promise a response time.
Can I turn it off?
Yes, for any computer at any time. We then remove the programs. For an extra computer, billing stops at the end of the period you paid for. Cancel from Billing on the web or in the app. If you subscribed in the iPhone or Android app, cancel in your App Store or Google Play subscriptions, where Apple or Google also handles refunds. You keep the plan until the period you paid for ends.
What about on-site visits?
On-site technician visits: coming soon to your area. They open once enough people near you sign up. Remote support is available now. Protected computer does not include a visit.
Want help setting it up?
Tell us about your computers and we will email you back. We usually reply within 1 business day.
To start now, choose a plan, then on the computer you want to protect, sign in at app.ifixedit.io and add it under Protected computer. Fixes run on Windows computers today. On a Mac, Fixie walks you through the steps.
Nothing is installed until you say yes to that computer. Anything beyond your plan is shown to you in full before any charge. Read the Terms and Privacy Policy.